Communications through telecom has changed over the last century. The entire way of communication has gone through an evolution. It is sometimes said that in next few years within this era of Unified communications and its various forms, the desk phones will surely disappear.
What is Unified communications?
Unified communications (UC) are well known business term. It is the sum of instant messages, voice messages, mobility features, web and video conferencing, audio, sharing of data and desktop, controlling of call, recognition to speech. Hence or Unified communications is not one single product but a combination of different types of products. Now, let’s discuss the various forms of UCs:
The Various forms:
The service of these products UcaaS (Unified communicationsas a service) is to provide an interface for users and gather experience for users across many different devices and media. This is a cloud based platform and a major UC variant.
The Cpaas or the communications platform as a service is also a cloud based branch of theUnified communications. This tool allows adding real time communications such as voice, messaging and videos. This also includes the SMS (Short message service) and MMS (Multimedia messaging service).
CCaaS or the Contact Center as a Service, a recent addition to the UC family. But the contact made here is specifically to the contact center. Although this is very similar to the Unifiedcommunications (UC) system.
In this current days of fast communication, where hundreds and thousands of kilobytes of data is transferred in a second, UCs are the best solution. These systems integrate various forms of communication under one platform and enables us to communicate in everyday life. This form of communication is also important when it comes to any emergency and where urgent notifications and immediate proper instructions are absolute necessity.